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I'm sorry, but if I'm going to splurge on some fast food, this is where I'm going to do it. I LOVE this chicken!!! Sure, you can squeeze a little grease out of each nugget, but it's fast food. Go peddle your diet food somewhere else! Of course, they do have some healthier items, but the "grilled" chicken is terrible. Plus, waffle fries! The milkshakes are good too, but they don't quite hit Steak 'n Shake levels.
SERVICE/ATMOSPHERE
Chick-Fil-A treats their employees really well. In fact, their managers are some of the highest paid individuals in the business. (Their business practices have been studied for this very reason.) This treatment trickles down to their employees creating /actual/ job satisfaction. I absolutely love dealing with the employees here! They say things like, "How can I help you?", "How are you today?" and "It would be my pleasure", and they mean it! To wit, they usually have someone walking around the store just asking people if they need anything, bringing out sauces, refilling drinks, and pre-busing tables.
Most of the time the restaurant is clean. As another reviewer said, this location can get really, really busy, and I think that the staff does get overwhelmed. Sometimes they need to send someone out to sweep and wipe down tables.
They have a play place for the kids. This location also has lots of fun, free events. Check out the calendar: http://www.cfarestaurant.com/thewaterfront/events. My daughter and husband attended "Daddy-daughter night." They had free dinner, special games and prizes, and they came home with the most adorable framed picture.
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