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| - There was a time I would've given this company a 5 star, but at this point, I give it a one star for a number of reasons.
1. When Jack owned this business, I thought the mechanics were good and the pricing was reasonable and fair. Since Jack sold his business probably 4-5 yrs ago, it's really been awful. They fired eventually over a period of a year or so, all the mechanics that have worked for Jack for years.
2. Prices went up and quality of work went down. Prices were no longer competitive and the labor rates went up, as well. Parts were marked up more.
3. No longer did I get the personal service I saw before, which was having the same mechanic work on my car that always did, because they fired him for having a bad attitude (I think this meant that he was fair to customers, which equated to not making more money for the company). Every old mechanic Jack used to have was let go or fired for some lame reason. A shame, because they were really good guys and had a wealth of knowledge.
I feel like I'm in a used car lot and the guys don't really know what the issue is and they're just guessing and while they guess, I get charged or have to pay for this. No thank you. At least the last time I went to them, their labor rates were just about $100 and that is around what other places charge and doesn't make them any more special than going to another place where they could care less about me, too.
Anyway, I was able to find a really great mechanic that does really quality work, charges about half of what they charge, and doesn't try to sell me things I don't need. I now have a truly honest mechanic and it's great.
When Jack sold this Napa, he really did a disservice for his customers. I along others have stopped coming to this place because it's no longer reasonably priced, the quality of work isn't great, they don't really care, and I find no value in this place any longer.
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