I been with Alan since 2010. My Jr (miniature schnauzer) went blind so instead of boarding him. We thought it's best to have Alan and his staffs come to the house instead. Charlotte Sitting is still with us til this day after Junior and Tigger passed on. I alway get the same dog walker. The fur babies get familiar. Nikki and Alan keep the keys to my house and my credit card stays on file. This is a long term relationship. I trusted them fully with my kids. Nikki always send me a pic and text when she's done with Piper. The newest and youngest member of the family. We have a couple trips planned and no doubt the kids will be boarding with them.
I'm horrible at times at scheduling in advance for them to come and let the kids out.. But I never have to worry. I would text Nikki. She will give me a time and done. No worries, I know she or Alan will get over and take care of my furbabies.