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  • Superpoint is a lesson in having manageable volumes of music in a restaurant. My friend and I ordered a side of meatballs, a pizza, and a pasta. My friend specifically asked what was in the pizza and the server did not mention onions. Which, looking back he MAY have but we definitely didn't hear him. She sent it back. My pasta came and it was the wrong pasta. I had said "beef cheek pasta" to the server and he somehow heard "cevitalle" or whatever the other pasta was called. Again- loud music. My friend decided not to have anything after all and just cancelled her order instead of ordering something else. I was still at waiting for my pasta and my meatballs after having sat down for an hour and my friend asked for them to check on my pasta. And then she said that they had cancelled the ENTIRE order per my friend's instructions. And my at this point we were both very very confused because at no point did we want to do that or say that at all. But apparently she heard that we wanted to cancel the entire order so that's what happened. Which would have been fine because it was a genuine misunderstanding. But then she began to blame us and be like "we threw out $100 in costs of food because of you" - which (a) no you didn't because our final bill would've been closer to $50, so cost of food would've been lower than that. And (b) we had already explained that we genuinely couldn't hear what she was saying because the music was so loud- so there's no point to kick a dead horse. So we just left. I was really looking to try the beef cheek pasta but I'm definitely not coming back here to be blamed for something that occurred out of the music being too loud. As a blanket statement, I'm genuinely pretty sick of all these hipster, west-end restaurants thinking that they're the light of the earth. No customer should be blamed for a genuine misunderstanding.
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