I am writing this review to highlight my 2nd purchase from this business. I saw online that the store had one last Rocky Mountain Vertex 990 size L in stock at a fantastic price. I wanted it but I didn't have the funds right away.
I talked to Brian from the store who was very professional and sympathetic. He offered to put the bike away for me until I could come up with the funds. Brian reassured me that the bike was brand new and would arrive to my house in mint condition if I decided to purchase it.
After a few weeks of emails, my neverending questions about this and that; and me constantly badgering him to send me photos of the bike to inspect, I finally did the purchase. I think anyone can attest that spending a few thousand dollars for an online purchase is a nervous and sleep depriving fiasco.
However, the bike arrived in about a week as promised, well packaged without a blemish. I was thrilled that Brian went out of his way to find me a cheaper postage service for the delivery of the bike from Calgary to Vancouver.
I have two pretty nice bikes now sitting in my garage but if I needed another one, I wouldn't hesitate to buy from this store again. They have an absolutely huge selection that other LBS's can't even come close to, and regularly have discounts on their floor models at the end of the year.