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  • Surprising reviews on here. You go to Panda for the quick unauthentic oriental dinner fix, not for gourmet honey walnut prawns and chow mein. Their wait times can be a bit longer than you'd expect for fast food but this particular location makes up for that with their excellent customer service. Whoever is leading or managing this location is doing an excellent job keeping a service oriented team in an industry plagued by moody privileged teens ungrateful of carrying a paycheck home and just plain ol' people that shouldn't be in the world of customer service. They make every attempt to greet everyone who steps inside. Their serving line could use some improvement in waste management and making it more efficient (less people on the serving line) as we have had a couple orders gone wrong, but again, even when an order is messed up, their customer service is unyielding. There aren't workers who are passive aggressive or whispering frustrations under their breath, they are genuinely accountable. Because of this we don't mind coming back again and again. Out of the handful of times we've been there, there has been a time when all of the different entrees were the same exact sourness with the same exact flavor through and through-chicken and beef tasted exactly the same! The cook likely changed the standard corporate ingredients and did his own thing. So bad. Other than longer-than-average fast food wait times and the said incident, this is a fine Panda Express with customer service that blows away the abysmal customer service in much of the area in Cleveland Heights and surrounding. 4 stars maybe 3.5 if I could, for what this restaurant is...express oriental food!
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