Why am I not surprised that this place has a 2.5 average star rating? My experience was pretty dismal but fortunately a customer service oriented employee did her best to make things right.
I placed an online order and showed up to pick it up. It was ready to go but upon showing me the pizzas it became clear that one of hem was done wrong. I'd ordered a tomato, onion and bell pepper pizza but got one without the onion but with added mushrooms. I hate mushrooms but told the girl behind the counter that I'd just pick them off. Then I realized that it didn't have onions. I love onions, guys. Like a fat kid loves cake. I kind of just stood there, not wanting to make a huge deal out of the onion situation and the young lady behind the counter could tell it was, in fact, a huge deal to my onion-loving self and offered to remake the pizza. Of course, I did have to wait an extra 15 minutes but she was very apologetic and once all was said and done offered to allow me to take the incorrect pizza - which I did cause...hello? Free pizza!?!?
So while the order was wrong (and incidentally, there was a lady picking up just after me who's pizza was also incorrect and she told me while waiting for hers to be corrected that she was actually getting it for free because the last time she ordered they had messed up her order so this was a freebie. Eeeeek...Pizza Hut? If you're messing up your make-up pizzas for a previous mess-up, you gotta do something about that...)
I realize things happen and we're all human. I appreciate the apology and generosity shown me so they saved themselves from a 2 star rating. But 3 stars is all I'm gonna go! And that's me reciprocating the generosity.