Took a chance on Napoli while we were in town. Our food arrived literally two hours after we ordered. I made numerous calls to the restaurant to see where the pizza was. After 2 hours the pizza finally comes ...no apology for the inconvience, no reason for why it took so long. Pizza was cold and seemed like it had been sitting for about 15 minutes. For what's its worth the pizza was good but the service was definitely crappy.