| rev:text
| - My experience here was mixed but mostly positive.
Calling into the number provided by my doctor to get scheduled for my pre-op appointment was frustrating...I had to call several times just to get someone b/c even when I left messages, they would call back and I would then miss their calls. When I did get scheduled, the nurse asked me several questions that, later, my doctor's office was like, "Why were they asking YOU that? We're going to send over your authorization." So apparently, my doctor's office called them after the fact for "some process improvement."
The nurse who completed my pre-op appointment (admin) several days prior to my surgery was kind but completely obsessive. As an example, she swabbed my arm seven times with an alcohol wipe before drawing blood. She nuked the hell out of the pre-op instructions and, if I didn't realize her obsessiveness early on, I would've perhaps thought she was talking down to me or thought I was an idiot (so I imagine she may turn others off). Her anxieties were palpable.
(This same nurse later joined the team for the operation and she was insistent all pages of the chart were signed by the pre-op nurse, my doc, and myself, even when we all agreed on the procedure and it was filled out clearly somewhere else in my chart. I could see the pre-op nurse and my doc were frustrated with her but they just kept their mouths shut. She would not listen to them or me as we all tried to encourage the process.)
In terms of the pre-op team that actually checked me in, Pural was great. Quick and efficient, I could tell she had been at her craft for a while. I did have to wait 2.5 hours to actually be taken back, but that wasn't their fault.
My operation went great. I can't really speak to the post-op team but I was out of it and in a lot of pain. I also apparently was out of the operation around 12:30 and not in a room until 4:00 p.m.
I was pretty ill (vomiting, couldn't keep anything down) for the first 18 hours post-op. None of the nursing staff thought to tell me to eat ice, since I couldn't even keep down water (that was my mom who said that). The night staff was Muriel (Mariel?) charge nurse, Marie (Maria?) nurse, and Arden cna. Marie and Arden were awesome. Kind and attentive. Muriel had an attitude, she came in my room once and when I told her the knocking on the door was startling me and making me jump, instead of saying they would knock more lightly or put a sign on the door (with Marie eventually did), she rudely responded, "That's the protocol." I did not like her. Still Marie was super competent, fast, and efficient at her work and Arden was so kind, so the night team scored points, despite Muriel.
The day shift was a completely different ballgame. Bad vibes, crunchy people skills, inattentive. I never met the charge that day and can't remember her name but Nika nurse and Amy cna were attending to me. Nika was...awful. She should probably not be a nurse b/c her bedside manner was preachy and bossy. She argued with me about my side effects (that I was not having them) and she walked into my room as I was coming out of the bathroom, still not having eaten anything and not set with outpatient pain meds, and announced, "I'm discharging you now." My doc had just been in minutes before and had said he was going to try me on one or two pain pills and that he wanted me to eat. When I asked if she had talked to my doc "because that is not at all what he just said," she kind of huffed and walked out. God forbid she be in charge of someone who wasn't assertive or was unable to speak for him/herself. Amy was kind but did not check on me often and seemed annoyed, repeatedly, when I asked her for ice to eat. Twice, as I was practicing walking in the hallway, I rolled my IV cart past her: she was standing around the side of the nurses' desk on her phone, she didn't even look up. She also had really long nails painted with green glitter polish and bad perfume--someone needs to talk to her about dress code. I did not care for the people or nursing skills of the day staff.
I should mention, the food and the kitchen/catering staff were spot on. The person delivering the food was so friendly, I had someone come up from the kitchen and ask me survey questions, and their menu was extensive. Also, the hospital was well laid out, beautiful, had plenty of close and free parking, and was very clean.
Minus my day nursing staff, I would give them 5 stars.
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