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| - Why would I ever return? (I know this is long, but laugh and cry with me.) We have been here several times and were reasonably satisfied, and thus, I did not understand all the criticisms. Now, I understand!
We made reservations, three weeks early, with one of the mangers for an outside table on July 3rd (and we also confirmed them twice). We asked for a table so we could watch the fireworks in Cave Creek that night. Knowing that it would be crowded, we arrived early for our reservation but found no outside tables were available because all outside view tables were occupied by "walk-ins" who had long ago finished eating and were camped out for the evening. We found the same manager who made our reservation. He acknowledged our reservation, and then said "I remember it because you were the first to make a reservation for tonight." OK, here is now rough outline of our evening.
* My first proposed solution was to ask the table occupants who had finished dining to leave the table because a reservation was pending for it. He said he could not do that. I have often been told when I have walked into a restaurant early that I must leave the table before a pending reservation arrived. I am not sure why this would not work.
* His counter was that we wait for a table to open up inside, but then we would not be able to view the fireworks.
* My next solution was to rearrange some tables on the outside deck to make room for our party, but he said he could not do that because of fire regulations.
* By this time, the rest of our party found room at a table set up in their parking lot. They said they would be happy sitting there. However, the manager said he could not serve us from the menu in this area because he did not have enough servers. However, we could purchase a ticket from the bar server outside and get a choice of three sandwiches and a small, individual bag of potato chips.
* When we decided that we were getting hungry and would eat the sandwiches, he, then, offered us an outside deck table in the rear of the building where we had no view. We decided to stay in the parking lot.
* When we ordered, only two choices remained available and only one lunch-sized bag of chips.
* So our dinner consisted of luke-warm bratwursts on cold pretzel rolls, no kraut or pickles, but we did get mustard (okay ... we helped ourselves to that out of a large jar) and the one small bag of potato chips for the six of us.
* The manager never apologized, offered a discount on return, or offered to give us a round of drinks. In sum, his attitude was "tough @#@#."
* On the plus side, the fireworks were great, Thank you, Harold's!
When the Tap Haus opened, we were excited because a seemingly unique restaurant would be available. Added to our positive expectations was the fact that the owner of the good and very popular Hideaway was a joint participant in this venture. After my experiences, my advice to him is to cut his losses and close this place now ... or at least find new managers! It's doomed without a complete overhaul. They have also just changed the menu to a German theme which in my opinion will fall flat in this location. Stick with the idea of a "craft beer" pub offering "pub grub" casual-style food. They tout a new chef and my advice to him is leave as quickly as possible. Your up front staff will doom you.
Now, after writing this, I have discovered why I may return. Unlike other reviewers, I found the beer cold this night. So, I may return to have a good beer and bid the business a fond farewell. Maybe the next, and fourth, venture in this building will succeed.
P.S. The next day we were at a 4th of July get-together along with some of our group from the night before. I happened to overhear one member of our party describe our experience as one of the worst she has had. She saw me and was embarrassed ... so was I that we had invited them to such a poor choice of a restaurant.
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