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| - We came out on a Saturday night. We understand it is busy and there is going to be a wait. We checked in with our name, party of two, was told it was going to be about a 30 min wait, got our pager, and waited outside since the lobby/foyer was crowded. There were a few parties waiting outside too.
40 minutes have passed, we came inside and checked to see the status of where our name was. Apparently our pager was dead, they called our name 10-15 minutes ago. We were put off by the manager/supervisor's attitude, he was really rude. He made it seem like it was our fault we didn't hear our names called because we were standing right outside and that our pager was dead. I saw that they were calling names inside and outside, but the only called outside every other time.
This kind customer service at the beginning set the mood for the evening...not fun. We always try to have a positive attitude, but it was kind of sad when someone that is representing the restaurant is not welcoming, we didn't really want to be there anymore. We stayed though because we are not rude.
They did seat us about a minute after.
Our waiter was awkward too, but he tried.
We always like to come out here to have our favorite appetizer and dessert. We live 30 min away, so we like to make night of it when we decide to come out.
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