The food quality and taste is on par with all other Jimmy Johns locations, which I find to be quite delicious! Way better than Subway in my preference book.
However, their advertising team promotes "freaky fast" delivery service. I order regularly (and will continue to do so) but my average wait time is 30-45 minutes. Their food quality/taste gets them two stars, but since they don't deliver on their marketing promises I cannot go any higher with the rating.
I know many have complained because they are beyond the delivery radius, which is supposed to be 2 miles (it seems from the comments and feedback from friends they actually don't seem to cover beyond 1.5 miles).
Not sure what the problems are here, but hopefully they will sort them out soon, or stop marketing as a freak fast delivery service.