I was really excited for Shake Shack to open its Phoenix location, literally just a few minutes' walk from my house. I had it when I lived in Washington, D.C. about 4 years ago and have been craving it ever since. Honestly, this led to unfair expectations, but the food was still really good. The burger practically melts in your mouth because of the buttery bun and good quality cheese. I have to say that the patty itself isn't anything special. I like the crinkle cut fries and (can't believe I'm actually saying this) but they are a little too crispy for my taste. This may be because it's a new location and the employees haven't nailed the art of fry-making. Also, it's awesome that they have beer and wine, including some local selections.
My biggest gripe is that it is pricey. People compare Shake Shack and In N Out, which is a hard comparison because they're just different. But In N Out is clearly the better bang for your buck. Nonetheless, I will still find myself at Shake Shack happily eating a Shack Burger and crinkle cut fries.