One word... Horrible! I've been a loyal customer for 10 years and now under new management they will not honor the previous purchase unless you show them the actual receipt. Seems pretty obvious to me that if you own a 10-year-old Oreck vacuum cleaner and have taken it for service for 10 years that you obviously are the original owner. Why put the burden of proof on the customer when it's very obvious that the product was purchased at that store. How is it that they are able to pull up all of my service records but yet are unable to pull up the purchase. Seems like a scam to me. They are probably losing their ass on the service end of this and trying to get out of it anyway they can. Customer service was horrible. Employee attitude is abysmal. My advice, run away from the store as fast as you can.