I went for a fill. Without my knowledge, the lady spent the entire time removing lashes and did not add a single lash. I was not told this until my time had completely run out. To add insult to injury she still made me pay for the fill. She told me that she needed me to come back that week for my fill and that she would not charge me. Because of my job I could not make it back until two weeks later.......so when I returned she charged me full price for a FULL SET rather than a fill....since it had been so long since I had a fill (WHAT!!).
I did not bother speaking with management because when I had a bad experience previous to that manager promised me a free fill, but when I went to get it Cherry charged me and I did not want to argue.
The customer service and communication at this place is seriously lacking.