Horrible service! If I could give this place no stars I would. Dine in wait time to order was 15+ minutes to begin with. I was told that I needed to download an app to recieve an instant $5 off my bill; so I did. After the download I was told that I can't use the app discount until I earn 60 app credits, plus it expires within 2 hours of the download. With my order I requested water to drink and was given a sippy cup to drink tap water from the soda dispenser but paid for bottled water...disgusting! I finally find a clean table for seating and there's a staff member seated at a table across from us (seating for 4) with 4 plates of food eating from all plates; with guests waiting for seating. A sad display of gluttony. Then in walks a lady with a dog roaming around people dining and climbing on chairs. I ask the gentleman behind the counter to speak to a manager he states that he would send her over. After another 15 minute wait I walk back to the counter; as he sees me coming he then tells the manager that I requested to speak with her. She apologized that he just spoke to her 5 seconds before I did. I explained the issues and requested to change my order from dine-in to to-go.
Other than the manager the staff here needs retraining on customer service and satisfaction!