My family and I have been coming here since it opened. We were happy because we found firehouse subs in Austin and now we had one here. So we are very pleased when we go in but 4/7/16 we went in at 7:30 there were about four couples in line and two people waiting on take out. After placing our order with the cashier who was friendly we went to sit and found food on the floor under several chairs. Tables dirty, we picked the least dirtiest and just swept the table with napkins. Then realized our napkin disperser only had 2 more napkins! Looking around us the other containers were the same. When we got our order I asked for more BBQ sauce which usually not ever a problem but the guy kinda rolled his head in dissatisfaction! Then I asked my husband to get them because he was upset. I hope this is not the new trend for this location! So sad to see it this way!