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  • Bus #8 driver at the Virgin America terminal. Horrible customer service. Would not allow passengers on his bus until his dispatch told him he could leave the terminal. It was 95+ degrees outside and all he and his attendant were doing in a cool air conditioned bus was surfing the internet while passenger waited in hot weather outside of the bus. I frequent the Mc Carran Airport and usually fly United or Southwest and in the last 5 years have never experienced this type of service or lack of service. I left a voice mail for the rental car center. I hope they get they customer service in order at this terminal. I failed to mention, the driver said, "if you are in a hurry, you can take a taxi to the rental car center."
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