| rev:text
| - Disappointed in this place, and we REALLY wanted to like it.
I'll start with the good:
- Fries were really good, poutine sauce was tasty
- Giant mixed drink in mason jar was very expensive, but quite good (we tried the "poison")
- The pickle, while not very good, was a nice freebie on the plate as well as the small cup of coleslaw
- Torched s'mores cake was damn tasty
The bad:
- Server was only OK, wasn't really around much outside of the times we made an effort to get his attention
- No squeak to the poutine curds
- HORRIBLE draught beer selection, all crappy North American macro beers besides Blanche du Chambly
- Cherry Kool aid pickles an interesting novelty, but tastes pretty gross
- Burger itself was nothing special. Even though it had a touch of pink left on the inside, it was not juicy. Possibly par cooked.
The ugly:
Let me just say, I've never been to a full service restaurant that is both so completely unwilling to accommodate customers requests, and also so incredibly greedy.
I ordered a $16.95 burger that comes with fries. So did the Mrs.
To upgrade the fries in your meal to their poutine, instead of charging a small upgrade fee, they just remove $2 off the full menu price of their poutine. So to sub out your fries for a poutine, it's a whopping $5.95 after removing $2 from their original price of $7.95. WTF? The portion is no bigger than the fries included with your combo
I seriously didn't want fries with my combo, so I asked for the Mac n Cheese as a side instead. I was instantly told no, they don't do that. I offered extra money, still no. He wants me to order the full portion at menu price for $8. So then I say fine. How much is the burger with NO sides, and I'll splurge for the extra $8 to try the Mac and cheese. Again, the answer is no. They will not sell a burger without all accompaniments. It's getting comical at this point; the server could care less and never even went to ask the muscle head manager skulking around the restaurant if they can do anything for us.
Now let's get to the icing on the cake, and a true first for me at the hundreds of burger places I've eaten at in my day.
I asked for pickles and tomato to be added to my burger, the server says sure no problem. To my shock, when the bill arrived, I was UPCHARGED for a god damn slice of tomato (50 cents) and for adding pickles (75 cents). So it's not enough you're paying $16.95 or even more for this overpriced burger, they're gonna charge you for every single topping as well. Unreal..
This place is slimy as hell. Petty greed is not the way to run an establishment. Neither is refusing even the simplest requests by customers even when they offer to pay more money.
This place is amateur hour as far as hospitality is concerned.
I'll post a picture of my receipt when I dig it out of my luggage, I actually kept it because I was so stunned about being upcharged for lettuce, tomatoes, and pickles on a sandwich. Pathetic..
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