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| - AVOID shows at this venue!! Deserves zero stars. They are misleading in how they promote their events and have usurious and extortionist policies. For example, we bought tickets for a show on June 30 advertised as doors opening at 6pm, show starting at 7:30. When we arrived at 6pm, thankfully by Uber, we find that you can't even pull into the parking lot without paying $7, so we had to walk a distance to get to the theater. Then we find out that the actual performance wouldn't start UNTIL 9:30PM. At the supposed show time, they were going to have "swing dance lessons" until the concert started TWO HOURS LATER. That's 3.5 hours AFTER doors opening. That might have been acceptable if they had indicated in any way at all what the actual time the performance was to actually begin. And assuming you're willing to wait that long, there isn't anything to do nearby - it's in the middle of nowhere so if you didn't drive you're stranded unless you want to walk a mile in the desert heat across the Mill Ave. bridge. At least we lived reasonably close by. Heaven help you if you took a long expensive cab ride to get there only to find out that your show won't start until you were expecting it to be nearly over. On top of that they have a no re-entry policy for some reason, so if you didn't realize your show was starting so much later and actually entered and then left to go do something else you would not be able to come back without buying new tickets.
On top of that the staff were rude and dismissive and talked down to us as if we had never been to a concert before, "that's how concerts are, there's always an opener before the main act." Yes I know that, I have at the tender age of 43 been to a few concerts in my time. Usually the opener for a music act is also a similar music act, not "dance lessons", and it's sometime between when doors open and when the show is advertised to start. So for a weekday show advertised as doors open 6pm, show at 7:30, I don't think I'm crazy to have expected the show to actually start at 7:30, not 9:30. When we asked for a refund they treated us like we were stupid, crazy lunatics and practically laughed in our faces. So if you are bound and determined to go see a show at this theater be forewarned - heaven knows when your show will actually start, plan to stay put the whole time, don't expect anything resembling customer service, and eat first, the only food on site is crappy pizza. Over and out.
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