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  • My wife and I visited l'Autre Version on a Friday night during our vacation from the United States. It was our second night in Montreal; the first of which was spent at an outstanding restaurant serving traditional French food. We had heard good things about l'Autre Version, so our expectations were high going into the meal. Although our dinner started off well, we were soon sorely disappointed. When our entrees arrived, my wife received something she did not order. Mistakes happen, and we took it in stride, but what followed was an unacceptable lapse in customer service that should never have happened in a restaurant of the caliber at which l'Autre Version claims to be. First, the waiter (likely in an effort to make life easier for himself) convinced me to keep my entree rather than ask the kitchen to make a new one, promising us that her entree would be out in ten minutes or less. 25 minutes later, my wife received her dinner after my plate was mostly cleared (and the rest of my food now cold) despite my efforts to eat slowly so that we could eat part of our dinner together. During this time, our waiter checked in once--after my wife's wine glass was already empty--to tell us that her meal would be out in two minutes (it wasn't). After she received her meal, he disappeared again until time to deliver the check--comping a glass of wine for my wife and half of her $30+ entree. My wine glass, long drained by that point (the pours were particularly stingy) apparently was never noticed. Maybe our waiter was embarrassed or maybe he just didn't care, but the level of service is certainly some of the worst we have ever experienced. The waiter was correct when he said that comping half of my wife's meal was "the least" the restaurant could do; he certainly made no effort to do anything more than that. We recommend that you skip l'Autre Version.
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