They fixed it fast- and sure, they gave us "extras" but the point of the matter is they charged us $1200.00 to fix our timing belt instead of the $650.00 to fix I was quoted by four different mechanics. So now, when our window does a simple thing like go off it's track, instead of going for the cheapest fix they immediately charge us $200.00 without even trying to give us a discount. My husband might like them, but we are 1200.00 poorer now. I will NEVER let him go back there.