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  • Visited today with a friend as we test drove several cars today around the valley. It started well by being greeted outside promptly upon arrival and assigned a salesperson named Trey. Trey was friendly but really didn't listen to us. He wasn't as knowledgeable about the product as well as other salespeople today. Basic things like horsepower, torque, etc were not known. At other dealers the sales person knew when asked. His training was lacking and I don't blame him after meeting a manager. Anyways, after we each test drove a vehicle we were interested in Trey got a brochure for the Silverado but was out of the Impala. He said he would be right back. He never said goodbye or had a manager talk to us. We waited and waited and waited and still no Trey. I finally asked someone after 20 minutes where he was and after 10 more minutes he showed up. He said he had an appointment scheduled and was with those folks. Maybe getting someone to help was a good idea. He had a potential $95000 in sales with us. He asked us when we were looking to purchase (we told him that initially) and if there was anything else he could do for us. We asked him about the promotional gift cards. Left and brought back a manager. He was younger and had some strange skin colored plugs in his gauged ears. I wish I knew his name. Had $60 worth of QT cards for us to share because we were together and it was 1 per group. I told him we are separate and were each interested in our own purchase. We each drove a separate car. He didn't care. Cadillac had no problem with us. Neither did Lexus. I have to tell you that I don't need to drive to Phoenix to drive a Chevrolet. I have 5 dealers much closer. I figured since a colleague (we have 200 employees) told me about the promotion I may make the effort to go to Courtesy. I will be alerting everyone about my experience and 200 families will think twice before going to Courtesy. The only "courtesy" we found was on the sign. I don't blame Trey. I am sure he did what he was told in his training. Management is poor and they obviously don't want to celebrate customer appreciation month by honoring their promotion or by treating customers with courtesy. It was apparent we were not valued as potential customers and they did not want to give us the gift cards. This review is not an indictment on Trey but on the dealership itself. I guess my household income of $165000 won't be returning to Courtesy Chevrolet. I don't need the gift cards. It is the principle of the matter.
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