Classes too full; cardio machines constantly in disrepair; waiting lines for treadmills and stairmasters. No consistentcy in pricing. Found out friends were paying less monthly $$ for membership but I was paying much less $$ for personal training. Seems like training rates vary anywhere from $100/hour all the way down to $35/hour (negotiate, negotiate, negotiate!) Trainers are great, but they don't seem to stay with this company for long. Some members of management leave a lot to be desired. Disappointed with overall service.