I almost lost faith in El Pollo Loco, I was super excited that they were in the neighborhood . When they first moved in everything was fabulous good quantity, hot food, and quick service. Unfortunately over the months they seem to decline. I placed a call to the district manager his name is Joe extremely accommodating to his guests, I have been back twice this month and both times received five star service! If you've had a bad experience with El Pollo Loco within the past six months give them another shot the new general manager seems to be putting order into this restaurant and it seems to be on its way back up to five stars again!