When I signed, they said rates would not go up for at least a year. I started my lease in December 2016 and it's just 6 months and the rent automatically went up 20% without notice. I am one angry customer at the moment and this is one of the worse customer service and business models ever. Will be moving out soon. I'd rather pay a premium for better customer service with a decent solution instead of being forwarded to "customer service" which is basically the property manager! Please don't lure people in with false advertised prices and promises. If you're going to promise something as a property manager and as a company, please honor it. You'd make more revenue with me staying on at the initial rate that I signed up for than me leaving when you raise the rent.