Thought we were getting a great deal from hotwire for my friend, but man were we surprised! We actually waited nearly 45 mins. in line and we were at the front of the line. There were two terminals but only one clerk. Their customer service was horrible. When it was our turn the clerk tried to sell us extra insurance after we paid for it online and then she made us feel bad for declining it. Wow! That's when I decided to write a review. I am surprised that they are still in business at this location.