I love The Home Depot in general and most associates at all locations are friendly and helpful, but the woman at returns did not make me feel welcome at all. I was exchanging two ratchets that broke for my husband. After waiting in line I get to desk and the lady with really short hair tells me I need to take them to hardware and ask the hardware guy if I can exchange them. What? When did this policy start? I was confused because they never said that before with any other Husky brand tools I've done this with. They have a lifetime guarantee. So I go to hardware and find a young kid who has only been there few months. He was very friendly but had no idea what I was talking about. So I grabbed my replacements and headed back to the desk to wait in line again. I got a different lady who was friendly and began the even exchange. Here comes miss snoody pants, making sure I got the right ones and asked if hardware said it was OK to return. I told her they had no idea what she was talking about and that I've done this before and no ones questioned my return. The friendly lady even seemed a little annoyed at the other lady who didn't like the way she placed the rtv sticker on the broken ratchets. I think my experience would of been a whole lot better with out the return nazi there.