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  • I bought a lot of items online to be picked up at this location. Don't even know where to begin. All I can say is you think customer service will be better than the last time it can't be any worse! Right? WRONG! I can honestly say that each time is worse. One night I showed up 5 minutes before the doors were suppose to be locked. Had a item "ready" for pickup. So of course the doors are locked I knock on the window tapping to my watch like hey suppose to be open still. The manager (wish I could remember his name cause he is probably the worse guy they have, or should I say asst manager) next morning I show up a different manager is there. I tell him what happened his response was oh he's the asst manager and they had someone call in last night so he was short handed! Are you f-ing kidding me the asst manager and two other guys were sitting there talking when I showed up! That's the last time I use them. Cut up my pep boys credit card as well. There are other options in the area that are much better and after this experience I found out that they will price match! Only thing I will say is pep boys did have some of the best prices if you ordered online. They usually have some online promo going on. But it doesn't matter when you get treated like crap trying to pick things up!
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