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  • Absolutely terrible for the second time. The only reason I am giving this place a 2nd star is for the kindness of the front desk clerks. I wanted a gel removal and regular nail polish application because my nails need to heal from the months of gel applications I have subjected them to. When I was seated, I was questioned as to why I didn't want more gels and told "the regular polish is only going to chip for you". She proceeded to forcefully file the existing gels off, missing more than once and even scraped the outside of my thumb with her electronic file... with no apology when I said "ouch". She then carelessly wrapped my fingers with foil and gauze and asked me to take a seat in the lobby. I asked the front desk clerk to be placed with another technician, and she happily obliged. The next technician I was placed with, Kim, had a large chip on her shoulder and didn't speak a word to me, only motioned for me to give her my hand. When I told her that her file, too, was hurting because my nails are so thin, she simply said "you have thick gels, you want them off, right?". She wasn't even looking down at my hands as she was carelessly clipping my nails, and did a very sloppy job of putting the regular polish on. When I looked down, there was polish on my skin on both hands and I told her that they were messy. Instead of apologizing, she again motioned for me to give her my hand and she spent 10 seconds of going through the motion of swiping the edges of my nails with her brush. I will be reapplying polish myself when I get home because they look terrible, and I work with my hands. This business will never survive with immature, rude and blatantly obvious miserable nail technicians like Kim. For the love of your nails, please do NOT trust them to Professor.
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