We were away from our California home and my wife's phone got fried due to water damage. So I went into the local Verizon store to have them assist me with the insurance from Asurion. Tech Greg was GREAT assisting me with the difficult Asurion folks and getting me a new phone on the way. He was patient and knowledgable and good to work with.
Two days later, after receiving the replacement phone, I went back to this store and had the pleasure of working with Meredith, who re-programmed the new phone with all of the old Apps and the new Apple updates.
I do not like dealing with wireless phone stores and staff, because customer service is often poor, rude or incompetent. But it is clear that management and staff at this store in Beachwood, Ohio understands the concept of GREAT customer service.
WELL DONE and THANK YOU !