| rev:text
| - Well, I have the privilege of writing the first Yelp! review, and unfortunately, it's not a good one.
Guys acted weird when I brought the car in, they did not make a very good first impression, so that did not inspire confidence. Then the prices quoted for parts and labor were about $2000 (yes, two thousand dollars) higher than for the same work to be done in Chicago.
Somewhat coercive, they wanted me either to agree to have these massively overpriced repairs done within one week, or be charged "storage fees" for the car to be on their lot. Huge parking lot and it's not as if it costs them anything to have the car there or interferes with anything. Of course repair shops don't want to have disabled vehicles left on their property indefinitely. But the unnecessary pressure is not going to be appreciated by a customer who is already in a difficult practical situation.
This place's previous history of online reviews: obviously they have no track record on this site, this being the first review, and in that sense, are comparatively unknown. Then look on Google, no record until a one-star review in 2010 for alleged "rudeness", then no reviews at all again for a year, then suddenly 16 five-star reviews within three months this summer? The whole thing is very suspicious, and some of those reviews are definitely fake because the same shill reviewer(s) are also posting multiple five-star reviews for a certain local dentist in Madison.
None of the above factors are good, also they did not tell me much about the engine condition that we didn't already know. Don't think the vague general information was worth the $110.11 that I was charged for the inspection.
BUT. . . the number-one reason that they deserve one star for this particular transaction is:
When I opened up the trunk of my car, they had DETACHED THE TURBO PRESSURE PIPE from the engine and THROWN IT IN THE TRUNK . They also threw the hose clamps into the engine compartment, and left them there in the engine. They told us nothing about removing critical engine parts and not re-attaching them. Not to mention the oil dripping from the pipe onto the carpet in the trunk.
Beyond "sloppiness", when they found out I didn't want to have them work on the engine then they just didn't care about anything. "Depraved indifference" would be a better term to describe doing something like that to the engine without informing the customer.
The auto repair is only one component of their operation, they also do boat engines, and have a retail storefront on Milwaukee Street which is selling supplies, et cetera. So they can't be all bad, and must be doing something good in order to remain in business. But can't recommend on the basis of my own experience.
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