Front desk staff likes to help without a smile... They are the first contact with this establishment. A little smile would be nice. They're all young and just plain inexperience.
Scheduling staff is very efficient and very helpful, they work with you and give you all the info needed.
The doctors and PA's are awesome! They know what they're talking about and when asked for a clearer, in layman's terms explanation, they take the time to explain what the problem is and how they are planning to resolve the problem.
Now if we can only improve on the reception issue... :)