I'm on the verge of giving them a 1.
I booked it when I booked our flights to Phoenix, AZ for our trip to Sedona. It took forever for us to register and get our keys. Then there were all these extra charges on top of the estimate Expedia gave us.
Anyways, so the dude at the counter told us the tank would be full and said we could buy a full tank of gas from them for much cheaper (LIES! we saw gas priced lower around the airport!) but we were like ok 2.89 sounds cheap comparing to california...
we got to the car, it's a nice brand new car (that's the only highlight) but the gas was less than half full (a bit more than 1/4, i think on the sheet it's checked at 3/8...WTF) so since it's marked at the right amount on the registration sheet, we just went with it...though it's inconvenient since we had to fill it up on our way to Sedona...
Upon return we went to talk to the manager about refunding us the full tank of gas we paid and we got the amount back. we filled the gas back up to about 1/4...
so ok get this, the manager was like, we had 3/8 tank of gas when you guys took the car, you only filled it up 1/4, but we'll let you have it...OMG WTF SERIOUSLY?! you are SOOOO FRIGGIN GENEROUS to let us have 1/8 tank of gas FOR FREE!
NEVER. USING. THEIR. SERVICE. EVER. AGAIN!