We ordered takeout around 8:30 PM on Saturday evening by calling K-POP, our order was taken down, no problem. We were told it would be ready at 9:10. We drove ~20 minutes because of the good reviews.
When we arrived at 9:15 and indicated our order the woman at the desk began entering it in as a new order. I explained that our order was already taken down and we were here for pickup at 9:10. I was passed on to another gentleman at the counter, who then passed me his cellphone to speak to someone on the other end. That person told me he forgot the order and if I could wait 20 minutes they would prepare it for us there. No apology, no explanation, nothing.
We left and decided to take our business elsewhere.