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  • I've shopped here a few times. Usually, when I can't find what I'm looking at elsewhere. I've had more negative than positive customer service experiences. I was recently here and had spent $500 on two shirts for work. I saw a dress I liked ($300) and had it put on hold while I thought about it over lunch. Returned and found a sales associate wandering aimlessly in the ladies department and said, I have a dress on hold and asked if she could help me get it so I could purchase it. I started to describe it. She interrupted and not so kindly shooed me over to the other end of the department to look for it there (?because she was busy standing around?). Of course, they didn't have it where she sent me to - this wasn't the area where I had put it aside and wasn't even the area that held the brand. I've shopped here enough to know that anyone can go to the back and pull the items that you've put on hold. I was then sent back by another associate to the original area to try to find someone else to get my dress. I don't get the customer service here - just because I'm not dressed in LV or Burberry or maybe its because my Saturday morning comfortable shopping garb looks unattractive---- regardless, is my money less valuable? I spent over $800 that day and the treatment of the sales employees makes you feel terrible. The snobby attitude and unhelpfulness of that sales associate among others I've encountered at this Nordstroms...seriously, you live in Calgary & work in a department store --- you're not that special.
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