I'm really bummed to have a negative attitude about this place. My dog may not be the easiest to groom and barks when he is nervous and uncomfortable. But being in a grooming business I would assume that this is expected out of some dogs and is something that you should be skilled to handle. The lady that groomed him, unfortunately she never introduced herself so I don't even know her name, called me when my dog was being close to finished and added he was causing a lot of noise. When I arrived to pick him up she ended up telling me he was not welcomed back because of his barking. He is a dog and dogs bark, is my thought when she said this. She made it very uncomfortable at this point and continued on to say she wasn't able to cut his nails or trim around his face. I was still charged full price. My dog has been groomed 10 or more times since he was a puppy and this is the first time anyone has complained this much about him. Most groomers would joke and say he sang to them during his groom and that he was a sweet boy. I'm not sure what was so different with this groomer and why she only had negative things to say about him. Which made me sad to hear. I was really excited about this place because it was close to my house and has such great reviews. I was going to schedule my other 2 dogs to have a groom as well but unfortunately I'll have to look elsewhere because of my experience I had today. I wish I had better things to say but I'm just really disappointed.