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| - I'm not a huge, huge fan of Fry's but I do periodically shop here for their sales when they are really good. A few times, I've had some issues, and they are ALWAYS willing to do whatever they need to appease me.
I remember one time they had something priced wrong, like corned beef, and it rang up really expensive. This was one of their sale items at a really good price, like $1.99/lb. I bought like a bunch and it became very expensive because it was the wrong price. I went through the self-checkout area.
Not only did they easily refund the difference and did not make it painful, they didn't make me grovel or anything like some places were. They gave me I think 1-2 free corned beefs and then like gift card for my troubles. Wow!
Another time, something rang up wrong in self checkout and I had to go to customer service because I didn't notice until I got to the car. They refunded my money and gave me the item for free.
There are some drawbacks to Fry's in general - not enough registers with cashiers and lines are long, but thankful for self checkout. The parking lots are always filled with people and crazy drivers. Guess the coupons and great sales drive the droves to their stores. Despite this, I always receive excellent customer service from Fry's from looking for stuff, to issues, to wrong pricing, whatever it is. There is always someone willing to help me.
The customer service stations are always nice. Periodically we get lottery tickets as gifts from family and we have no clue. We just take the tickets to the counter and they are so friendly and tell us if we have winners or not.
So, despite the few negatives, I give them 5 stars because they have excellent customer service and that will make me a customer for a long time.
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