First time ordering from this place and will never order again. Pizza came on time, ordering over the phone was easy, but when the pizza came..... It omg was just uneatable. I am from Chicago, I know my pizza, this place doesn't cut it at all! The dough was so thin that the whole pizza can't hold even cheese. Parents had a supreme and it all fell apart. They had to get a knife and fork. Yes I love my deep dish pizza and I eat it with a fork and knife too but at least deep dish is tasty, this was just dreadful. Very greasy and the bottom of it was slightly burned. I called and complained and they apologized and said in 10 min they will bring another. It came and it was EXACTLY THE SAME. I am not sure how people like this type of pizza but even the cheese looks all weird like someone chewed it and spit it on the dough. Never ordering from this place either. Shame you say it's from the heart of New York, because New York pizza is amazing too and this is just embarrassing. Go to rosatis pizza, not sure how to spell it, but that's really good Chicago pizza.