rev:text
| - I brought my long-haired cat here after she was experiencing some diarrhea. The visit was great, on-time, and I was out with meds within an hour. During the visit, the Vet Tech told me, that if she ever gets poo in the fur on her backside, that I can come in and they would clean it up for $10 or $15. A few months later I called to schedule this and the girl that answered the phone said, in a rude and condescending tone, "we don't do that." I asked how much it would cost to do this, and she said I would have to pay for a full visit, $60. Strike 1.
A few months later the cat was very stressed due to a change in living conditions (I got a dog). I called VCA to see if I could get some meds to relax her and make an appt for the dog to get a general check up. I swear I got the same girl that answered the phone. She was quite rude, and said that for the cat, I would have to pay for a visit, however this time it was $79. I asked if there was a new pet discount (there was for the cat) and didn't get an explanation, I got a "No." Fine, I'll explore other vets then. For the cat though, putting a cat into a carrier and transporting it is very stressful. To get meds to calm a cat down that is already stressed out, I simply don't get this, however I do understand that you can't treat and see an animal before giving meds/script. Essentially I have had 3 experiences with this vet. The Vet herself is great, the Vet techs too. The receptionist though, this place clearly needs to work on their communication efforts.
|