I've been going with Dr Susan Briones for the last 20 years. There are new staff in the office and noticed I get talk to someone on the phone to make an appointment no wait. Sally M.A. remains very efficient, gets the referrals processed right away. She is one of the best M.A. I've ever met. Dr Briones is very intelligent, efficient, and blunt. She is very nice doctor and if she was rude to you, you need to ask your self why!!! Of course, truth hurts to all of us but that is what I needed to hear. I want to be healthy and my lifestyle and eating habits sucks. It's not something I'm ready to change. I get her frustrations and she can pour all the medications to me but if I'm not willing to make an effort about my lifestyle then it is useless. Bottom line: she is helping us to get better but if we can't take that challenge she offers then find somebody else that lies to your face. And one more thing, if you don't like the P.A. Or anybody there why don't you complain to the clinic manager to resolve the issue instead of writing your complaints on here.