| rev:text
| - Alright, grand opening day for this Olive Garden location. Not so much a review as it is feedback/constructive criticism for management-
Upon entering there was a wait, my name was taken and given a wait time: accurate estimate of 5-10 minutes. The hostesses could be more professional and more friendly- first and last impression of the restaurant and that should be taken into consideration by them- more smiles, eye contact are necessary as guests can appreciate that more and are more patient when the staff are warm, friendly, and sincere; speaking of sincere, the hosts attitude and voices are forced and far from meaning what they say (such as "thank you" or "I'm so sorry") being a host and previous assistant manager of a restaurant myself- the small details are what are pertinent. Mirror the personality of your guests to create a bond and interaction. The host that led me to my seat was more friendly and personable, smiling and explaining who my server would be, did not leave with a parting comment like "enjoy" or "thank you". Also this is a casual fine dining atmosphere, slang and lack of professionalism should be no where near here. No one wants to hear "ok, YOU GUYS, you're table is done and good to go. Follow her back that wayyyy." It's not "do you want/if you want" : much more proper to say "would you like/if you would like to". Or looking for a party by shouting out their last name through three sections of the restaurant "BAXTER! BAXTER! BAXTER?! BAXTER?!" Then coming back in saying "nope, gone." It is in better interest to write a description of the party (if in the event the beepers run out, which I'm sure was the case here?), walk up to the party and greet using a salutation- "Mr. Baxter, the table is prepared for your party of four; I do apologize for the wait. Would you follow me please?" And then thank the party for their patience when seating them, give their servers name, and part with wishing them to enjoy their dinner. Lacking in class and most definitely smiles- focused is alright but please, ladies, do not look miserable doing your job- you set the tone for the restaurant!
My server was Devon. I waited 4 minutes to be greeted, not too bad. She looked rushed and frustrated, the table behind me was waiting for 15 minutes to be helped until a manager came to take the order. Employees, your managers are here to help; don't sacrifice the patience or enjoyment of the party you are waiting on because you are hurried, ask for help to greet or take an order, just a few minutes and you could lose a tip or a customer forever. She didn't offer wine or even remove the glasses from the table when I mentioned I only came for dessert, nor was she very savvy on the menus: I'm not quite sure if she even looked at one before because I asked a question about having another dessert menu and she searched frantically saying, "lemme see if its on the back here." I told her I already checked and it wasn't. She was sort of shocked and said she would go ask the bar if they had one. Came back later, took my order and didn't collect the menus until half way through. Once she was not so rushed she smiled and made eye contact. Confidence is key employees, act like you know what you are doing, move with grace, don't let the frantic show on your face, and you will have us all fooled (in a good way). She waited to bring my check, didn't rush me, so I can appreciate that :) .
The Dolcinis- two were frostbitten/completely frozen (strawberry and tiramisu), the lemon mousse was perfect. Writing this review, I have been waiting for the other two to defrost enough to taste the flavor and not ice.
Overall, the first day is bumpy but going well from what I see. All the rest will come in time. Thank you management! I wish you all well in your business and personal endeavors!
This was written on my initial visit to OG.
I went back for a second visit for dinner and dessert.. And well, I don't think I would dare waste my time writing about the terrible service, lack of professionalism, bad manners, and unrefined management- even weeks after it has opened..
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