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| - Worst experience ever in every way!!! I walk into an empty chase bank and I'm thinking that wow this is my lucky day, I'm walking into the bank and it is not busy, I should definitely be able to get in and out rather quickly. I walked up to a teller and let her know I needed to do a name change ...would that be through her or or where did I go she informed me it would be with a personal banker and that I should have a seat and someone would be right with me as soon as they were done helping the guests they were assisting.
On a sidenote I had called customer service the day before to see if I can do the name change on the phone and they wanted me to come in person and were even kind enough to look up the closest location for me, which was the warm Springs and Durango location. The customer service rep on the phone let me know I should be able to walk in and get assistance no problem.
After I sat there for 20 minutes on my lunch break one of the personal bankers freed up and walked right by me and welcomed someone else who had just sat down. I politely noted that I think I was next as I've been waiting, before they arrived. She rudely snapped her neck and looked at me and said wry rudely
Um did you make an appointment? With her eyebrows raised and face scowled. I said no, no one informed me I needed to make an appointment and she said they were strictly by appointment only and I needed to come back when I had one. She then took her appointment to her cube.
At no time did anyone inform me that they were by appointment only and no one ever stepped out to say the wait is going to be awhile, or ask if I had an appointment, before letting me sit there twenty minutes. The teller told me to have a seat but never informed me of the policy either.
I left upset and the started to become very upset and frustrated because I was just rudely talked down to and asked to leave after waiting a long time. I walked right back in walked and interrupted her with her clients and said you need to get a manager, I'm not gonna be refuse service and treated poorly and she told me her manager was busy and there was no one here to help me. I started yelling that I wanted her manager now. She went behind close doors and said it's going to be at least 15 minutes if I wanted to wait because she's busy.
So I waited and while I waited I called customer care and filed a complaint, they offered to call the branch and get someone to help me. I accepted, just shortly after they rang a person in a black suit came and called me by name and let me know she was taking me to someone who could help. She walked me to the business transaction line where the clerk had ultimate "bitch face" and asked what can I help you with rudely, I stared a simple name change while on the verge of tears. She said no I can't do that, you need an appointment, you will have to come back. I said really? Does the left hand not know what the right hand is doing I was just told I would be assisted and you are telling me no, come back when I have an appointment? Seriously? She said I can't help you, next in line please!!!!
I walked out yelling that they cannot expect to keep customers being so rude and denying service and that they just lost all my business. You don't get to treat people with disrespect and yank them around for an hour it ended up being without providing any service or utility and basically ignoring me entirely even while I'm frustrated and upset. No one felt the urge to pull me aside or calm me down just to keep fueling the fire and treating me poorly. I am never going back to this location and I'll be damned if I need to bank with them there are too many places who actually enjoy their job and want to treat people kindly and not waste their time.
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