I wanted to update this review because I feel that their Customer Service, after obviously reading my initial review was not only quick, but also genuine in their handling of the situation. Richard reached out to me and offered his help in resolving this dispute and did a terrific job in making me feel like I was being heard instead of giving me basic company line lip service.
I am a firm believer in that how a company deals with crisis or criticism is as important as how they deal with happy clients. In this case Hertz and in particular, Richard excelled in that regard so I am updating the rating as well to 3-stars because while the initial experience wasn't to my satisfaction, the follow up was above and beyond.
For that reason, and that reason alone, I will do business with them again because everyone deserves a second chance when they come correct after an initial issue.