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  • I wish I can give them 10 stars. 1. Reservation: no calls. Emails only. Kyle is in charge of appointments and check out. Very nice person. I could tell he not only read my emails but knew exactly what I was asking for and matched me with a perfect hair stylist. Thanks Kyle. First thing he asked was whether I have any complaints on reservation process. I mean Kyle was open to any suggestions to make their process better to serve their customer with best customer service. Well they did just that. Amazing first impression of the shop Kyle made. 2. Tour of the facility: Shaun gave me tour of the shop starting from the front desk ... Hair color station where you can see all their collections...hair wash room ... Even the restrooms. Offered beverages including beer, tea...etc. 3. Waiting time: I was early and Kyle made sure I am comfortable. Taylor showed me how to use a curling iron while I was waiting for my hair cut appointment. 4. Finally... Jess ( my hair stylist) greeted me right on time for my appointment. Beautiful and fashionable lady! Fun and outgoing .... Very nice person who loves her job. 5. Best hair cut ever: first 30 min, jess asked a lot of questions getting to know my style and history of my hair literally. She took her time to make sure I was happy with the hair cut. Well...have you ever imagined a perfect hair salon? Well... This is it. Give it a try. You won't be disappointed. Had a chance to talk to Noelle as well. Sweet lady. Thanks everyone in alchemy. You all are the best. Btw... I saw a quite of few guys getting haircuts as well. Very sassy looking hair cuts. I may take my hubby with me next time.
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