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| - I'm quite surprised by all of the comments of "great service." As someone who's worked in the service industry, I'm especially sensitive and understanding to people in that position. Yes, the guys at the grill station are fantastic--very efficient while never undercooking the meat--and the servers are on their game with clearing the tables.
But my family tends to eat lunch a bit late, so we generally end up at the Mongolian Grill around or just before 2:00pm, and the place closes at 3:30 to get ready for dinner. You'd think that would give us a good hour and a half to sit down and relax and enjoy our meals and each other's company, but at 2:45, the waitstaff are already hounding us: "Last call is at 3:15." Not just one server, but several of them. Even though we have plenty of time left to enjoy our food without being rushed. At 3:00, while we're still eating, one of the servers comes over, interrupts the conversation and says the restaurant is closing soon, so would we like separate bills or just one?
I sound petty, I know. And I understand this, in a sense. But when I was a server, I would quietly slip the bill and indicate that whenever they're ready to pay, I'm available. You never, ever want to make a patron feel rushed. We KNEW they were closing; we weren't just going to sit there after closing.
At 3:10, the server returns with a credit-card machine while my dad literally has a spoonful of dessert to his mouth. Clearly irritated, he politely comments that he was in the middle of his dessert and therefore not quite ready to pay, the server goes off about how they need to close out the cash by 3:30.
Like I say, I don't want to sound petty--and truly, I rarely whine about poor customer service--but unless you've got a table that's just sitting there after eating, looking like they have no intention of moving, and you're about to close, you cannot just rush them out. CERTAINLY not in the middle of eating. If you say you're open until 3:30, we get to stay until 3:30. If they want the cash closed out by then, they should change their sign to say they close at 3:00.
This has happened pretty much every time I've dined here. I enjoyed the food enough to keep going back a few more times and give this place 2 stars, but that kind of service is no longer worth it for me. I would have spoken to the manager, but I actually overheard another couple requesting a server to speak with the manager about something else, and the server refused, saying she was speaking on behalf of the manager. Don't know what kind of operation they're running here.
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