Yes, the drive thru line can be a long wait when the dining room closes, but most of the time it's not. And yes, sometimes they mess up your order. That can happen anywhere. But the people at this location have great customer service every single time I come here whether it's slow or busy. I've driven away many times thinking "I love these guys" or "they are so nice." I'm giving 5 stars because I don't think this location deserves the rating that it has! Keep it up guys :)