The estimators and management are friendly but I've experienced poor workmanship here.
My first encounter with them is when they had my car in the shop two day removing a line of spray paint from a vandal, this should've been 2-3 hours max.
My second encounter I was rear ended. They had my car in the shop nearly double the days they estimated at the start. When I went to pick it up I noticed the rear hatch wasn't aligned properly and required extra effort to fully close. I took it back the next day because of their lifetime guarantee and they told me there was nothing they could do to get the new rear hatch on evenly or closing like it did.
My most recent time there I went in for an estimate and was told anywhere from 6-15 days in the shop, another place said 3 days max.