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  • After calling Verizon Customer Service to find out if we could upgrade two phones on my account two days early, the representative assured me that it would not be a problem at all. I arranged a meeting at the store with my two daughters. I arrived early and was met by the manager at the door. I explained that we wanted to purchase two new phones, two days early for our upgrade. He said that the only way we could do that was by ordering them to be shipped to us and then coming in to the store to have them set them up for us. I explained my phone call and he said there was NO WAY to get around this issue. Meanwhile, as I am speaking with him,he is "signing "in people as they are coming int he door.I left and told my daughters not to bother coming. One of them called the Verizon Customer Service line, explained the situation and they simply changed our upgrade date to two days eariler. No,we did not returen to that store,but instead went to another one and said that they would have done it regardless of the change. The other store,Scottsdale Pavillions was less expensive with wonderful service! Our account is a business account and we will never return to that location.
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