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  • I really like the Aloft concept (W-lite), and my first impressions of this hotel were pretty good. After a sort of dismal elevator ride up to the lobby from the street, we found a very communal, modern vibe around the check-in desk, including a pool table, long tables for computer work, a serve-yourself food area, and a fun little bar. I thought the room was cool, and huge, and the opaque glass separating the room from the shower reminded me of the Standard in L.A. And Bliss products in the bathroom? Yippee! After a few amazing cocktails in the bar (the chipotle-pineapple tequila margarita is so wonderful!) I saw some not-so-good sides to the place. Room service, which is actually food from the attached restaurant, was a big FAIL because no one picked up even after I tried calling four seperate times. Our in-room clocks hadn't been changed since daylight savings the week before. I worked in my room for a few hours during the day, and a small dog barked incessantly for most of those three hours. A call to the lobby netted me an offer to change rooms, but nothing else. My boss got back to his room the next day and found his room wasn't serviced. They moved him to a different room (I guess this is the default response to a service complaint?), where -- surprise! -- there were no pillows. (A hotel employee told us in confidence that she thinks the hotel is trying to help the community by hiring mentally disabled people, and that a lot of guests have had maid service complaints. Interesting.) All in all, I understand this is a new-ish hotel and they have some kinks to work out. And I did appreciate my bonus courtesy Starwood points in response to our issues. But for now, I just feel like the management needs to step up to get this hotel to Starwood caliber.
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